Complimentary tickets
Although we pride ourselves in high success rates, all our tours are nature dependent and therefore any sightings are out of our control. In the unlikely event that there is no reported sighting during your time with us, we do not offer refunds, but instead offer a complimentary ticket to try again for free.
Our mission has always been to provide excellent tours and to return to port with smiles on our faces. It is therefore our promise and your guarantee that you can join us as many times as needed until you have a successful tour.
Terms & Conditions
- The complimentary tickets are for returning passengers on a tour with Elding (see ticket for details).
- The complimentary tickets are valid for or 2 years from the date of issue.
- The complimentary tickets are legitimate as long as they are stamped and signed by an Elding crew member.
- The complimentary tour is only available for pre bookings and according to availability.
- The complimentary tickets need to be handed in at the Elding ticket office while presenting a matching ID.
FAQ about complimentary tickets:
How do I book using my complimentary ticket?
Please contact us via email at elding@elding.is to book your complimentary tour. Remember to mention the name of the tour and your preferred date and time so we can assist you with booking.
What is the expiry date of the complimentary tickets?
The complimentary tickets are issued with at least 2 year validity. In case of unexpected instances or force majeure events, we are prepared to extend this time.
Can I use my complimentary ticket on another tour?
The complimentary ticket cannot be used for any other tours, other than the one stated on your ticket. If you wish to try some of our other Elding tours, you can get 15% discount.
Can I give someone else my complimentary ticket?
The complimentary tickets are only valid for the person they are issued out to. You will need to present your ID upon check-in to confirm that they rightfully belong to you. Note that the tickets may be confiscated if there is suspicion of fraud.
Need assistance or have a question? Our friendly team is happy to help! Reach out via phone or email, and we’ll do our best to respond within 24 hours (excluding weekends and holidays). For quick answers, don’t forget to check our FAQ page. Whether you’re planning a tour or looking for more info, we’re just a message or call away.
Please read our terms and conditions carefully before booking your tour with Elding. These terms outline the rights and responsibilities of both Elding and our customers, covering purchases, reservations, cancellations, and changes to services. All communication must be in writing via email. By booking, you agree to these terms and our service policies.